Popular Articles
How Alexa Answers Guest Questions with Custom Content
Alexa answers countless questions daily, but how can you ensure it responds accurately to queries specific to your property or hospitality services? The secret lies in Natural Language Understanding (NLU), an advanced AI technology. At AIPEX, we ...
Alexa isn't responding to a question with my custom content. What can I do?
Alexa can answer a multitude of questions, but you might wonder how some questions can get answered with your own custom content. The technology involved is called Natural Language Understanding (NLU). We train an NLU model on a large set of ...
Best practices for adding custom content
Only use a given tag on a maximum of 3 content items. Otherwise, there are too many options presented for the guest to be able to consume. Add images and video to your content items. This is available under 'Show More Options.' This is especially ...
Alexa isn't saying what I want quite right. How do I fix it?
Alexa voice responses use something called SSML, and pronunciation can be tailored. For example, to have Alexa briefly pause, insert "<break time='0.4s'/>" (without the double quotes). You can reference this resource to learn more.
My Echo device no longer shows up in the Alexa app on my phone, is that expected?
Yes, that is expected. The AIPEX platform leverages the 'Alexa Smart Properties for Hospitality' program. When a device is associated to a property in our system, it is imported into this program. At that point unique hospitality microcode is applied ...