AIPEX Alexa Device WiFi Locker Guide
AIPEX Alexa Device WiFi Locker Guide
The WiFi locker provides the
ability to store multiple WiFi credentials in the AIPEX Virtual Concierge
management platform. This feature allows:
- A device to work at multiple locations. For example, home (for initial setup and testing) and your vacation rental property.
- A device to move seamlessly between locations, without requiring the Echo device to go through the device setup process each time.
- Any WiFi network names (aka SSIDs) that you set up under a given AIPEX account must be unique. WiFi passwords can be the same across WiFi configurations that you define, but if you define 2 WiFi configurations with the same network name, only the last one will be active.
Moving Devices Between Physical Locations
Having multiple WiFi configurations allows a device to move to a new location without requiring it to go through the device setup process. Note that the new WiFi credentials must be pushed to the device before moving it to the new network. In other words, the device won’t know about the new network name and password if it is not online to receive them.
As an example of using a device across multiple locations, let’s say you set up a device at home for testing, but you will be eventually moving it to your vacation rental property. In this case, add both your home WiFi configuration as well as your vacation rental’s WiFi configuration to the WiFi locker while your device is online at home. Then you can move the device back and forth between home and your vacation rental and the device will automatically connect at either location.
Account WiFi Configurations
Account WiFi Configurations can be found under Account > Settings.
WiFi Settings is the last tab. When
you add a WiFi configuration here, it will be available to all devices across
all the properties under your account.
Note:
- Wifi configurations will be automatically applied to all devices that are online under the account at the time the wifi config is added. You will receive an email report providing the results.
- You can use the Re-sync button to push the wifi configurations to your devices in the event that an initial attempt fails due to device(s) being offline. Note: Hitting the Re-sync button will apply all the WiFi configurations that have been added at the account level AND the property level to all of the online devices for each respective property under the account.
- If the one of the WiFi configurations that you previously added changes their WiFi SSID and/or password, just delete the old configuration and create a new one by entering the new credentials.
Property WiFi Configurations
WiFi credentials can also be set up at the property level under Custom Content within the Property Information dropdown. Property-level WiFi configurations are only available to devices associated with that property.
You can add a new wifi configuration or select, via a dropdown menu, the WiFi configuration you would like to view the password of. All wifi configurations that have been defined at the property level are available within the dropdown list.
This button allows you to add a WiFi configuration at the property level. Any device associated with the property will have all of the WiFi configurations that have been defined available to support a connection to the internet.
This button allows you to hide the currently visible WiFi Network from the WiFi Network window. It does not currently delete the WiFi Network. All WiFi networks remain within the system and remain active. The WiFi Locker is connected to the account’s Amazon Provisioning Account. To remove WiFi configurations from the WiFi locker, log in with the Provisioning account and follow the instructions here, logging in with your Provisioning account. This action will not remove the WiFi configurations from devices that had previously received a push from the locker. Currently, to remove all WiFi configurations from a device you can go through the device setup process.
This button allows you to see the WiFi password associated with the WiFi configuration currently visible in the WiFi Networks pull-down selection.
This button syncs all configurations within the WiFi locker to the device. You can use it to push WiFi credentials to a device that may have been offline when credentials were added to the platform and thus unable to receive WiFi credentials. Note: Hitting the Sync button will apply all of the WiFi configurations that have been added at both the property level as well as the account level down to the online device(s) associated with that property..
Related Articles
How to Reconnect Your Alexa Device to Wi-Fi
How to Reconnect Your Alexa Device to Wi-Fi If your Alexa device isn’t connecting to Wi-Fi—or you're trying to change the network it connects to, this guide from AIPEX Technologies will walk you through getting your Echo Show or other Alexa device ...My Echo device no longer shows up in the Alexa app on my phone, is that expected?
Yes, that is expected. The AIPEX platform leverages the 'Alexa Smart Properties for Hospitality' program. When a device is associated to a property in our system, it is imported into this program. At that point unique hospitality microcode is applied ...How Alexa Answers Guest Questions with Custom Content
Alexa answers countless questions daily, but how can you ensure it responds accurately to queries specific to your property or hospitality services? The secret lies in Natural Language Understanding (NLU), an advanced AI technology. At AIPEX, we ...Alexa isn't responding to a question with my custom content. What can I do?
Alexa can answer a multitude of questions, but you might wonder how some questions can get answered with your own custom content. The technology involved is called Natural Language Understanding (NLU). We train an NLU model on a large set of ...Alexa isn't saying what I want quite right. How do I fix it?
Alexa voice responses use something called SSML, and pronunciation can be tailored. For example, to have Alexa briefly pause, insert "<break time='0.4s'/>" (without the double quotes). You can reference this resource to learn more.